Quality Commitment Statement

Cassens Transport Company believes that principal-centered leadership, based on integrity and respect for all individuals, promotes a culture that statisfies the needs of our customers, employees and stockholders.

We shall provide on-time, defect-free quality services that add value for our customers.

Each employee shall be considered a "customer'' of an internal or external process controlled and executed by others. Recognizing the interdependency of all processes in our organization and their contributions to our service performance, we shall support individual efforts to identify and remove obstacles that interfere with the achievement of our corporate goals. The survival of Cassens Transport Company and the future success of our employees depends upon our financial performance.

We shall commit necessary resources to promote efficient, quality-based performance. Working together as a team, we shall promote creative thinking and a shared vision to continually improve our service.